Managing major service providers (Summary)

Network Outputs - Procurement & Supply Chain

Meeting Details

Host: ITW Networks

Venue: The Royal Thames Yacht Club, 60 Knightsbridge, London

Theme: Managing major service providers. The factors that support or prevent improvements

Guest Speaker: Input from across the membership group

Members at this innovation lunch discussed:

1. Innovation theory and the links with procurement and supply chain.
2. The way in which organisations should approach the commissioning of major service providers.
3. Best practice in selection, contracting and ongoing management of service providers.
4. Managing the relationship / performance for optimal outcomes and longevity.
5. Managing the change to a new partner.

Meeting Agenda: Procurement and supply chain innovation lunch

12:30 Arrival and lunch

13:00 Welcome, introductions and overview Professor Andrew Douglas, Network Facilitator, ITW Networks

Andrew will provide an introduction to the objectives of the experience sharing group (ESG) and will invite participants to introduce themselves.

Andrew will then share with the group some latest thinking on innovation theory, picking up on the elements that were highlighted at the Innovation Exchange Lunch on the 4th November, before focussing on the theme of management of major service providers.

13:40 Sharing recent experience of how members have improved their management of major service providers:

With a wide range of major service providers, two members will be sharing their experience on the management of service providers, highlighting elements in the following areas:

• Getting involved in the process
• Specifying business requirements
• The selection process
• Award & contracting
• Managing the relationship / performance
• Managing the change to a new partner

With Q&A throughout

14:10 Open best practice debate

The group will review each of the elements above adding their own experience and exploring the key innovation factors that typically arise when attempting to change existing practices in the area of major service provider management.

15:10 Coffee, refreshments and networking

15:20 Open best practice debate

Guests will be continue the debate, focussing on the practical changes that can be made to existing and new contracts.

16:10 Summary of discussions

16:20 Roundtable of conclusions and insights

Guests will share what their top insights from the session were and suggest how they can be used in their organisations.

16:30 Close